In 1982, the Greater Akron Chamber’s Small Business Council initiated awards to recognize outstanding businesses in our community. This year, on Friday, June 11, six businesses will be honored with the Excellence in Business Award for demonstrating outstanding performance, growth, staying power, innovation and proven leadership in the community: AtNetPlus, Inc; Knotice; Lucky Shoes, Inc.; MobilityWorks; Ron Marhoffer Auto Family and State and Federal Communications, Inc.AtNetPlus
AtNetPlus was established in 1998 with an initial stock investment of $250 from each of the four founders. In June 2004, Jay Mellon and Jim Laber bought out the interests of the other two partners. They currently maintain equal ownership of this growing company.
AtNetPlus customizes IT solutions for small and mid-sized organizations. The focus is to deliver cutting-edge services that fit clients’ needs, expectations and budget, acting as a technology adviser to customers and working to develop a long term, cost effective IT strategy for each of them.
Over the past six years, AtNetPlus has more than doubled annual revenue. The firm has gone from a staff of five to employing more than 20 people. In 2008, the company purchased a new office condominium in Stow. The move almost tripled available office space and included a custom-built, data center. The data center features fully redundant critical services such as power and Internet, as well as dedicated cooling and biometric security.
The data center and the monitoring capabilities it provides are key components of the service offerings of the company. Several years ago, AtNetPlus shifted from a reactive ‘break/fix’ business model to a proactive or ‘monitoring, preventative maintenance and management’ approach, also referred to as managed services. The AtNetEdge managed services delivery model provides customers with guaranteed computer uptime at a fixed cost. The ability to budget for computer expenditures is an additional advantage for AtNetEdge clients.
AtNetPlus also began moving into the virtualization market. Today the firm is on the leading edge of that industry for mid-sized businesses. AtNetPlus recently became one of an elite group of companies in North America certified by VMware® to implement hosted virtualization. The in-house data center has been instrumental in the ability of AtNetPlus to embrace this industry trend ahead of their competitors.
Customer service at AtNetPlus is based on a tradition of carefully listening to their clients. Although every IT Specialist at AtNetPlus is a highly skilled technician they also can clearly communicate and translate ‘geek speak’ into plain English. Last year, as a Microsoft Gold Certified Partner, AtNetPlus participated in an independent survey where they scored exceptional ratings for customer satisfaction.
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